USS Clueless: Earth to Timi

Today, I make my way to the Sprint Store for the second day in the row. I explain to them my problem. The Sprint rep writes out a trouble ticket. She tells me that it's going to take an hour to run a diagnotic test. I agree to leave & return in one hour. An hour passes, and I return. The rep pulls my ticket & my phone. She tells me that the charger port on my phone is broken. I say, "Right & that was the reason I brought the phone here."

She goes on to say that I need a new phone, but because my warranty on the current phone has expired, they can't offer me a new phone at the Sprint Store. She did remind me that I have insurance on my phone & I could have it replaced via Lockline, the company that oversee's Sprint's Equipment Replacement Program. I wasn't trying to hear that. I'm not paying for a new phone & I wasn't going to pay $35 for a refurbished piece of crap.

I'm supposed to have a year warranty on my phone, and it has not been a year since I had my phone. I explained that my last phone was stolen & the actual phone that I brought in was a phone given to me. I was under the impression that because the phone is question is considered "new" on my account that I would be get fresh 12 month warranty. The rep explained to me that this wasn't so. She said some crap about how the warranty applied to the stolen phone & that the stolen phone was only covered for 6 months.

SIX MONTHS!!!! So naturally, Timi started to get a bit upset. Why would I be told that I have a 12 month warranty when I got my phone, only to be told that it was covered for six months when I need that sucker replaced? The reps excuse was that my phone had visible scratches & any kind of physical wear & tear on the phone voids half of the warranty.

VISIBLE SCRATCHES? WHAT THE HELL? THEY CAN'T BE SERIOUS MAN

I really got an attitude.

Timi: You can't be serious? Warranties are voided over a scratch? Everybody has scratches on their phones. You get scratches on your phone just from removing it & replacing it inside of a case.
Sprint Lady: *stupid look on her face* That's still considered to be physical damage to a phone.
Timi: I can't believe this. This is insane! Do you realize how stupid that sounds. Because I have a scratch on my phone, my warranty is voided. The charger port is broken. Warranty's exist to fix problems like that. This just sounds like some BS you just made up to keep from replacing my phone.
Sprint Manager Dude: Whenever physical damage is visible, all contracts are void.
Timi: No! That's not what the Sprint replacement policy says. I've never heard of this before. And if there were changes made, then shouldn't customers have been notified?
Sprint Manager Dude: *stupid look on his face* That's our policy ma'am.
Timi: Policy eh? Does an insurance agent sell insurance to a buyer only to tell the family after that buyer dies that because he died of a heart attack his benefits are cut in half...simply because the policy required that he die of natural causes instead of hear combustion?
Sprint Lady: I'm sorry. There is nothing that I can do.
Timi: Yea right!

I left the store really angry. When I got home, I called the Sprint Customer Service line. I grilled the chick on the other end of the phone. I think I upset her because in about 10 minutes, I was talking to a manager. I grilled the manager, and all this sucker could offer me was some free minutes & 6 months of PCS Vision services.

Before the call ended, the manager says, "Ma'am, I see that you haven't been utilizing the Sprint PCS free nights & weekends beginning at 7pm. Would like you to add this to your place for just $5 a month?"

I said, "Let me ask you a question Jeffrey. How does one utilize night & weekend minutes beginning at 7pm IF SHE HAS A DEAD PHONE!!!!!!!!!!" He said, "Okay. Thank you for choosing Sprint. Have a great day."

The Fish-Eyed Fool!

So now I'm back to square one. I payed the $35 replacement fee deductible for a new phone. I threatened that if they send me a piece of crap like they sent me back in November, then they are going to be hearing quite alot from me again. I was told that I should be getting my new phone in 2-3 business days. So that mean it should be here by Wednesday at the latest.

*sighs* I have no phone until Wednesday. This sucks so bad!